Calling Kapiti Police

Kapiti Police HQ in Paraparaumu
Kapiti Police HQ in Paraparaumu

Kapiti Police chief tells public how to make contact quickly

By Alan Tristram

As thefts and burglaries are predicted to escalate over the holidays, KIN has asked Senior Sergeant Chanel Chapman, Kapiti’s Police Response Manager, to give details of the best number(s) to contact local police on.

(In past months, there has been criticism of the lack of police response to calls made to the Kapiti Police Station in Paraparaumu)

Senior Sergeant Chapman says: “The Kapiti Police station phone number is 296 6800. However, due to the reallocation of communication resources over the last year, this number now connects directly to Wellington telephony.”

“This is the most appropriate place for all phone calls to go, as telephony staff will re-direct calls to the correct police service,” Senior Sergeant Chapman says.

Senior Sgt Chanel Chapman
Senior Sgt Chanel Chapman

“During the night, this number is answered by Police Communications.”

She says that during business hours, the ‘telephony service’ direct many calls to Station Support officers.

These staff also manage front counter inquiries and other portfolios, all of which take them away from their office over the course of the day.

She adds: “Unfortunately, when you couple leave and illness into their regular hours, sometimes the telephone goes unanswered. Although this is not ideal, it is not the norm and Police staff endeavour to manage this the best they can when on their own.

Don’t leave messages on station phones

“Unless you know the number of the particular officer you are trying to make contact with, it is not a good idea to leave a message on any phone at the Police station.”

Police rushing to a call out.
Police rushing to a call out.

She also says: “There are only a few office telephones actually in the station now and they are for the use of all Kapiti Police staff. This means that voice messages are not necessarily cleared every day and those messages cannot be guaranteed to reach the correct person in a timely fashion.

“In an emergency, or if you wish to report suspicious activity, call 111.”