Kapiti Secret Service

KIN AWARDS PRIZE FOR SUPER SERVICE

By Alan Tristram
March 6, 2010
THEY DID IT! Yale, Rhys and Lane

We are pleased to be able to make the first award for outstanding service — and it goes to a family firm in Paraparaumu.

Rhys Taylor, and his sons Lane and Yale, of the Keyosk in Rimu Road, are  well-known to thousands of customers for their never-say-die attitude.

This was proved to me recently when I took my electronic garage door opener for a dip in the sea.

When I tried to use it, the garage door stayed firmly closed; and nothing I did could make the key unit work again.

I rang the door installer, who laughed when I asked if he could repair the device.

‘Once it’s been in the sea, it’s finished,’ he opined. So I asked about the cost of a replacement: It was at least $65.

Finally, in a — and as a test of their resourcefulness, I went to the Keyosk team.

“Can you fix it?” I asked Rhys.

‘We’ll give it a shot,” he said.

His sons Yale (named after the lock!) and Lane, nodded agreement.

A few days later I called back. As always, they all looked happy and.as is often the case, they had two or three customers passing the time of day with them.

Yale told me that he and his brother had replaced the battery, cleaned the electronic connections and removed all traces of seawater.

By this time my hopes were rising.

“How much do I owe?” I said.

“Wait and see if it works,” Yale replied cheerily.

I took it home, held my breath, and then pressed the middle button — and up went the garage door.

When I went back  to pay them, I was flabbergasted to hear the total cost, including battery was just $10.

Now this isn’t the only example of their service to locals. I’ve seen how they cheerfully help out little old ladies for little or no charge.

They seem to be able to fix just about anything. So much so that key cutting is often an extra. They get my first award for Super Service to Kapiti people.

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